The Financial Regulator has published the findings of a themed inspection on compliance by mortgage lenders with certain provisions of the Statutory Code of Conduct on Mortgage Arrears (CCMA). The on-site inspection looked at the issuance of formal demand letters, applications to the courts to commence enforcement of legal action and repossession and entering alternative repayment arrangements. Some shortcomings were identified relating to the records maintained by mortgage lenders about advising consumers to take independent advice and arrangements, and referrals to MABS, where appropriate. Mortgage lenders have been reminded of their obligations with regard to demonstrating compliance with the CCLA.