Key Points:

Queensland's new one-stop shop for workers' compensation and safety matters means employers should update their incident reporting protocols accordingly.

Queensland's brand new "one-stop shop" for workers' compensation and safety matters will be launched on Monday, 3 November 2014.

The new arrangement will merge the services of:

  • Workplace Health and Safety Queensland;
  • WorkCover Queensland;
  • the Electrical Safety Office; and
  • the Workers' Compensation Regulator.

A new website, www.worksafe.qld.edu.au will unite these agencies' individual websites, and a new phone number – 1300 362 128 – will replace each agency's direct phone number.

WorkCover has noted that "importantly, each organisation in the scheme will retain its current role".

What this means for your business

When an incident occurs at your workplace you will call 1300 362 128. Ideally, this united approach will reduce the instances of reporting the same information to multiple agencies. However, employers should take care in relation to reporting obligations as the new one-stop shop does not change the legislation, the separate regulatory frameworks or employer obligations.

Queensland employers should update their incident reporting protocols accordingly.

This is part of a Queensland Government approach to deliver a better, more consistent, customer experience and to make it simpler and easier for customers to access the information and services they need.

Catherine Phillips