The Committee of European Insurance and Occupational Pensions Supervisors (CEIOPS) has published its reply to the European Commission’s consultation document on alternative dispute resolution in the area of financial services.

CEIOPS welcomes the Commission’s efforts in this important area and encourages any attempt to fill the gaps in the European framework as to consistent consumer protection provisions and networks. CEIOPS strongly believes that, in the context of the development of the single market in insurance, it is important that all complaints from consumers are dealt with by the relevant complaints handling body.

For further information: CEIOPS reply to the EC consultation document on alternative dispute resolution in the area of financial services