When E-Verify users are presented a photo by the employee that does not match the photo in E-Verify, the employer must notify the employee of the discrepancy. If the employee contests, the employer must send a copy of the document to DHS. The photo can be sent by scanning and uploading a copy of the document or sending a copy of the photo along with the DHS referral letter to the following new address:

 U.S. Citizenship and Immigration Services

10 Fountain Plaza, 3rd Floor

Buffalo, NY 14202

Attn: Status Verification Office- Photo Tool