The FSA has published complaints data for the second half of 2009. The data covers the following 3 areas:

  • Volume of complaints received according to product, type of firm and cause of complaint.
  • Complaints-handling - including the proportion of complaints resolved within eight weeks and the proportion of complaints upheld by firms.
  • Redress paid - this shows the redress paid in respect of complaints with a reporting period end date during the period.

View Commentary on FSA complaints data 2009 H2, 11 May 2010

View Aggregate complaints statistics: 2006 to 2009, 11 May 2010