The ACCC has directed Telstra to improve proposed measures in relation to the 'pull through' process, which may be used to connect premises to the NBN. The process involves NBN Co using an existing copper or HFC line to pull the NBN fibre through the conduit between the street and the premises, which will result in temporary outage to existing services.

The ACCC was comfortable with Telstra's proposal for the collection of consent from its wholesale customers for NBN Co to pull through lines over which Telstra's wholesale customers provide services. However, the ACCC has directed Telstra to improve its process of notifying wholesale customers so that the notification process will enable wholesale customers to effectively manage the migration of their end-users in a way that minimises the period of the service outage.

For more information, please see the ACCC media release.