The Office of Communications (Ofcom) has responded to a super-complaint by the National Consumer Council (NCC) regarding the cost of calls made by prisoners in HM Prison Service and Scottish Prison Service. Ofcom concluded that the cost of telephone calls in these prisons was high compared to those in privately managed prisons. Prior to referring the matter to the Competition Commission under the Enterprise Act 2002, Ofcom concluded that the prisons should attempt an early renegotiation of the contracts with their telecoms providers, whilst adhering to the government's best procurement guidelines. It is anticipated that this would result in better prices for prisoners and resolve the concerns raised by NCC.