The difficulties experienced by customers (and professionals advising them/attorneys  acting upon their behalf) in dealing with banks at or after the onset of a lack of capacity to manage property and affairs is something that we have reported on several times in the past. It is good, therefore, to be able to  report a development that on its face appears to offer some practical assistance. The Alzheimer’s Society launched at the end of October a Dementia-friendly financial services Charter. The Charter sets out a number of commitments for organisations signing up to it, including such important (but we are aware all too often neglected) matters as committing to giving their relevant staff basic awareness training as to dementia, and training upon legislation including the MCA 2005. Perhaps more importantly, because it was developed in conjunction with representatives from the financial services industry, the Charter sets out practical and detailed steps for banks and other financial institutions to take to respond to specific matters that may arise in  dealing with clients with dementia, and sets them out in the language of the financial services industry. We can but hope that with this degree of ‘buy-in’ from the industry this Charter will go some way to alleviate problems that cause very real and immediate distress and difficulty for those suffering from dementia and for their loved ones.