Following concerns about the large number of consumer complaints relating to second-hand car sales, the OFT has published four research reports as part of its market study into the sale of second-hand cars. The survey covers second-hand car buyers, second-hand car dealers, UK local authority Trading Standards Services and the results of a mystery shopping exercise.
The main survey of second-hand car buyers purchasing from dealers and auctions found that almost a fifth (19%) of those buying a second-hand car had experienced problems with it after the sale. Most problems arose within three months of purchase (86%) and the average cost to resolve the problem was £465.
143/09 - 18 December 2009