The ACCC launched a Carbon Price Claims Hotline and online price claim form to make it easier for consumers and businesses to complain if they suspect false price claims are being made about the carbon price.  The carbon price claims, which represent a small and declining percentage of the total enquiries and complaints received by the ACCC, have resulted in the following enforcement actions:

  • GFC Berwick Pty Ltd, trading as Genesis Fitness Club – Berwick paid an infringement notice in the amount of $6,600 in relation to carbon price claims made about the cost of gym membership fees.
  • Informal undertakings were accepted from two solar panel suppliers, Polaris Solar Pty Ltd and ACT Renewable Energy Pty Ltd, for carbon price claims in advertising leaflets regarding the impact of the carbon price on household electricity prices that the ACCC considered were likely to mislead.
  • Retail Food Group, owner of Brumby's bakery, gave court enforceable undertakings in relation to comments made by Brumby's to its franchisees in an internal newsletter suggesting that franchisees link retail price increases to the carbon price.
  • Equipserve Solutions, a refrigeration contractor, offered a court enforceable undertaking in relation to statements made in an email to its customers which attributed the entire amount of an increase in the price of a refrigerant gas to the carbon price when that was not the case.