In Verkuilen v. MediaBank, the federal Seventh Circuit Court of Appeals (covering Midwestern states including Illinois) held that an account manager for a software company that provided complex software to advertising agencies was exempt from overtime under the administrative exemption of the federal Fair Labor Standards Act. Described by the court as a "picture perfect example" of a worker who is not entitled to overtime wages, plaintiff served as the liaison between customers and the employer's software engineers, spending much of her time on customers' premises training staff on use of the software, interpreting and communicating the customer's needs to the software developers, and assisting customers in implementing solutions suggested by the software engineers. By way of comparison, the court explained that plaintiff was not a nonexempt "salesman for Best Buy or a technician sitting at a phone bank fielding random calls from her employer's customers."