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Artificial Intelligence (AI): What is it and how does it work?

March 1 2017 The Oxford Dictionary defines Artificial Intelligence (AI) as the theory and development of computer systems able to perform tasks normally requiring…

California kin care amendment effective January 1st, 2016

November 10 2015 On October 11th, 2015 Governor Brown amended California's "kin care" provision (Labor Code section 233), which requires employers to allow employees…

FinTech, InsurTech…. What does this mean and What Can it do for Global Insurers?

February 3 2017 At this stage, I’m sure you’ve heard both FinTech and InsurTech being mentioned across the industry, online and in multiple articles. FinTech stands…

7 ways case management can improve claims processing efficiency

December 2 2015 In respect to disability claims, case management encompasses the coordination of all services on behalf of an individual, who is often considered a…

Honest Belief Can Justify an FMLA Investigation

March 9 2016 In order to defeat an FMLA interference claim, the employer "need not conclusively prove that [the employee] had misused her leave; an honest…

Industry Verticals, Organizational Cultures, and Benchmarking

January 25 2018 Before I landed at ClaimVantage, I worked in the insurance industry for over 15 years, selling employee benefits (group insurance) to employers of all…

Is Legacy Technology Affecting your End Customer Experience?

January 3 2018 Do you regularly conduct Customer Satisfaction Surveys? If so, how do your customers rate their claims experience? If your rating is high, you’re…

What is Einstein Wave?

December 15 2017 Einstein Wave is a branch of Salesforce Einstein, which we have previously discussed, that encompasses the analytical tool powered by Einstein…

Is it time to get your Claims in the Cloud?

November 21 2017 Where does your claims department sit within your organization? Like most, there is a good chance it is in the back-office, processing claims in…

Your Claims Department Should no Longer be an Afterthought

October 29 2017 Did you know that a cloud-based claim processing software solution can improve claim processing efficiency by 30%? That’s what one large insurance…