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How telecom and media companies can avoid the costly risks of mergers and acquisitions

USA - December 18 2017 Experts and analysts are predicting a flurry of merger and acquisition (M&A) activity for what is often considered “old line” industriesthe

What Are Custom Algorithms, and Why Do They Matter for Legal and Compliance Risk Management?

USA - September 2 2016 When you last visited your favorite social media site or browsed the Internet using your search engine of choice, targeted advertisements and links

Air ambulance billing model remains largely untouched - for now

USA - March 22 2018 Like so many of our clients, we’ve been closely watching the developments in air ambulance billing. The recent ruling by Texas’s 3rd District Court of

Bloomberg Chat Is No Idle Chatter

USA - August 17 2016 Gone are the days when brokers or buy-side professionals picked up the phone to make bids and close deals. Instead, they “chat” through their

Connected and Automated Vehicles: The Role of Toll Road Operators

USA - September 18 2017 Connected and automated vehicles are all the rage. There are conferences to talk about them, test beds to evaluate them, government policy initiatives

Key Takeaways For Your All-Electronic Tolling Plans

Global - May 17 2018 Investing in all-electronic tolling (AET) keeps drivers moving, improves highway safety and takes strain off highway networks through reduced overall

The State of Customer Experience

Global - April 30 2018 Every one of your customers is unique, and that means no two customer journeys are exactly alike. But one thing is certain: Customer experience

CMS launches new bundled payment initiative

USA - April 30 2018 A new CMS payment model is on the way this year. Announced January 9, the Bundled Payments for Care Improvement Advanced (BPCI Advanced) model

Top 10 Resources: A GDPR Primer for Employees from the Front Line to the C-Suite

European Union - April 17 2018 The rules around customer information are all about to change. Starting with the May 25, 2018 effective date of the European Union’s General Data

The Necessary Evolution of BPSBPO

USA - April 6 2018 Business process services (aka business process outsourcing) is at a crossroads. In one direction, the focus is on doing traditional BPSBPO better --