In October 2000 the Office of the Director of Telecommunications Regulation initiated a consultation as part of a general review of the service level agreements that are currently offered by eircom to other telecommunications operators for carrier services. A Decision Notice (ODTR 00/88) was published in November 2000 which provides for changes to the agreements. The main changes include new time frames for delivery of services and an uncapped penalty regime in the event of eircom failing to meet the standards stipulated under the service level agreements.

For further information on this topic please contact David Sanfey at A & L Goodbody by telephone (+353 1 649 2000) or by fax (+353 1 649 2649) or by e-mail ([email protected]).

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