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UK Consumer Rights Act: major changes ahead in 2015

United Kingdom - May 27 2015 The Consumer Rights Act (the "CRA") received Royal Assent on 26 March 2015 and is expected to, for the most part, come into force on 1 October 2015…

Angellee Small.

Be careful what you say - Avoiding common pitfalls in social media marketing

United Kingdom - February 22 2016 Social media presents its own challenges for firms seeking to send out compliant marketing to their customers. The position became clearer when FCA…

Daniel Prim, Andrew Terry.

Our Digital FS glossary of FinTech terms

United Kingdom - April 5 2017 FinTech, the use of new technologies in the financial services industry to improve operational and customer engagement capabilities, has produced a…

James Burnie, Andrew Henderson.

The deadline for implementation of the Consumer Rights Directive (2011/83/EU) is 13 June 2014

United Kingdom - April 10 2014 By virtue of the Consumer Rights Directive (2011/83/EU) (the “CRD”) coming into force in the EU in December 2011, the UK was required to introduce…

Charlotte Walker-Osborn.

A balanced approach The challenges and opportunities of treating customers fairly

United Kingdom - June 13 2016 Treating customers fairly (TCF) is high on the FCA's agenda so embedding TCF into the customer's digital journey is fundamental. The government, the…

Jo Owens.