Articles
Complaint Handling Update
United Kingdom - April 15 2019 On 29 March 2019 the Financial Ombudsman Service published its strategic plans for 2019/2020 (the Report). The Report also looks beyond next year and…
Unfair relationships and basis clauses
United Kingdom - May 16 2018 In what is understood to be the first case on the point, the Commercial Court recently held that basis clauses such as entire agreement clauses and…
Consultation on SME access to the Financial Ombudsman Service (“FOS”)
United Kingdom - January 31 2018 FOS resolves individual complaints between financial businesses and their customers (eligible complainants) and is free for eligible complainants…
Chancellor steps up industry engagement
United Kingdom - September 15 2016 On 7 September 2016 Phillip Hammond, Chancellor of the Exchequer, hosted a meeting with members of the European Financial Services Chairmen's…
Treasury Committee publishes responses from banks on overdraft charges
United Kingdom - September 15 2016 In July 2016, Andrew Tyrie MP, Chairman of the Treasury Committee (the Committee), wrote to the Chief Executives of 13 banks, seeking information on…
