Rachel Huxley

RPC

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CMC fees: money for nothing?

United Kingdom - March 3 2016 Do regulated Claims Management Companies charge too much in fees for consumers making financial services claims? The Ministry of Justice wants your…

Firms in danger where data breach causes distress

United Kingdom - April 7 2015 Hot on the heels of the launch of the pensions wave of the FCA's ScamSmart (as discussed by Sam's post), last Sunday a Daily Mail expose revealed…

FOS: for free or not for free?

United Kingdom - June 27 2014 Should consumers pay a fee to bring a complaint to FOS? FOS handled 2.3m initial enquiries and complaints from consumers in 2013/2014. Around one in…

Update on Clark v In Focus appeal

United Kingdom - October 22 2013 The landmark appeal in Clark v In Focus is today being heard by the Court of Appeal, who will decide whether a complainant can accept an award at FOS…

Clark v In Focus appeal – watch this space

United Kingdom - April 18 2013 In Focus has now been granted permission to appeal against the decision of the High Court in Clark v In Focus. Contrary to the 2010 decision in…