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Maryland Case Highlights Reasons to Distinguish Between Loans and Installment Contracts

USA - May 2 2018 The case we are writing about is noteworthy not just because a dealer won a case in consumer-friendly Maryland (as rare as that is), but also for a…

Eric L. Johnson.

Treat Your Customers with Consideration

USA - April 30 2018 Consideration is, generally, an admirable trait. Treating others with consideration provides much of the lubricant that makes civilization work…

Avoid Miscommunication to Stay Out of Court

USA - January 23 2018 We frequently see cases involving insurance coverage issues arising from misunderstandings and less-than-careful sales and delivery practices by…

Eric L. Johnson.

Consumer Reports Warns Buyers of Dealer 'Gotchas'

USA - December 19 2017 In August, Consumer Reports (CR), a consumer magazine that publishes reviews and comparisons of consumer products, published an article that included…

Eric L. Johnson.

Can I Call Them, or What?

USA - December 11 2017 In June, I predicted a coming crackdown on dealer fraud from, among others, state attorneys general. It didn't take long for that prediction to come…