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Nude Photos as a Bargaining Chip?

USA - December 23 2016 Every time you begin to think you've heard every strange story that has ever been told about car dealers, along comes another one. This one comes…

What Are These Laws We Have to Worry About, Anyway?

USA - July 25 2017 In our article, "Twelve Steps to a Compliance Program," we discussed the steps a dealer can take toward setting up a compliance program. If you…

Eric L. Johnson.

Twelve Steps to a Compliance Program

USA - June 27 2017 We have spoken at many dealer conferences over the years. Our topics are nearly always some facet of dealer compliance with federal or state consumer…

Eric L. Johnson.

Requiring Buyers to Buy Service Contracts? Read This.

USA - July 30 2018 I frequently speak at industry conferences. When my presentation is over, there are always a few folks from the audience who have…

Is the CFPB Circling the Wagons Yet?

USA - September 26 2017 On June 8, the U.S. House of Representatives passed House Financial Services Committee Chairman Jeb Hensarling's (R-Texas) Financial Choice Act of…

Eric L. Johnson.