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Dealer Sales and Home Delivery of Vehicles During COVID-19 Shutdowns

USA - March 27 2020 On March 23, 2020, Massachusetts Governor Charlie Baker issued an Order requiring all non-essential businesses to close their “brick and mortar”…

Sara Decatur Judge

Why “side agreements” with your customers are a bad idea

USA - June 4 2015 Your Sales and F&I teams are probably willing to go the "extra mile" to close a sale with a customer, but when that "extra mile" includes making a…

Sara Decatur Judge

GM facilities upgrade mandate

USA - March 1 2011 Recently, GM has sent many of its dealers a notice mandating that the dealer upgrade its facilities.

Sara A. Decatur