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We’ve got a winner: Contests, sweepstakes provide fun opportunities for customer engagement

USA - June 1 2016 Contests and sweepstakes can be a fun way to boost customer engagement, but there are some important details to consider before the games begin, says…

Change in mortgage release requirements after satisfaction of mortgage

USA - July 9 2015 Ohio House Bill 201 became effective on March 23, 2015. Its enactment amends provisions of Chapter 5301 of the Ohio Revised Code with regard to the…

Beware of potential pitfalls: social media + promotional gaming

USA - November 18 2014 We live in a world where social media is here to stay. Brands, companies and even politicians almost always can be found on at least one social media…

Six challenges + opportunities facing credit unions in 2014

USA - September 12 2014 Credit unions operate in a fiercely competitive market and member retention and engagement are crucial elements for their long-term viability. Our…

Stephanie P. Union.