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Product Recall: aka my product has a safety issue - what do I do?

Australia - September 14 2020 A phone call comes in on your company’s consumer care line “Excuse me, but your product has caused me an injury”.…

Laura Hartley.

A World of Pain: learnings from the $4.5 million penalty imposed by the Federal Court in relation to Voltaren Osteo Gel

Australia - July 21 2020 The Federal Court has recently handed down a $4.5 million penalty against Novartis Consumer Health Australasia Pty Ltd (Novartis) and GlaxoSmithKline…

Laura Hartley.

Creating a splash - ACCC dives into Samsung's 'waterproof' claims

Australia - August 21 2019 Consumer goods’ manufacturers have certainly been doing it tough recently. In 2018, Apple was found to have misled customers as to their rights when…

Time to Whet your Whistle

Australia - May 15 2019 Sailing through parliament, the impending whistleblower amendments are due to commence on 1 July 2019. But stormy seas abound for public and large…

Laura Hartley.

Laughing all the way - the ACCC releases its 2018 annual report

Australia - November 12 2018 Heading into the Christmas period is always a festive time at the ACCC. Admittedly service-provider drinks are limited due to the ACCC’s gifts &…

Laura Hartley.