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FCA's new referral criteria: are they really that transparent?
  • RPC
  • United Kingdom
  • August 14 2015

An updated set of enforcement referral criteria has been published by the FCA in response to recommendations made by HM Treasury at the end of last


Complaints handling: key amendments announced by the FCA
  • RPC
  • United Kingdom
  • August 7 2015

Our recent blog highlighted the key changes made to DISP rules by the ADR Directive. The FCA has since published the responses to its complaints


New financial super court to further enhance London's profile as a financial dispute hub
  • RPC
  • United Kingdom
  • July 16 2015

After a period of consultation, the Lord Chief Justice announced at his Mansion House speech on 8 July 2015 that a new specialist list dealing with


Claims handling review could lead to past business reviews
  • RPC
  • United Kingdom
  • May 29 2015

The FCA's report on its thematic review into claims handling in the SME market highlights shortcomings but with reassuringly little sabre rattling


Professional indemnity insurance for financial advice: is the market broken?
  • RPC
  • United Kingdom
  • April 1 2015

In yesterday's New Model Adviser, Mark Neale has urged advisers to put pressure on professional indemnity insurers to fix a market he has described


New Senior Managers' regimes to kick off in early March 2016
  • RPC
  • United Kingdom
  • March 10 2015

The FCA and PRA have taken their most significant step to date in the relentless pursuit of greater accountability of senior management and the


Simplified, retrospective and still inconsistent
  • RPC
  • United Kingdom
  • January 23 2015

Despite laudable aims, yesterday's FCA guidance on what constitutes regulated advice was published alongside a report on the (perceived


An uneasy contrast for the FCA balancing commercial drive with cultural reform
  • RPC
  • United Kingdom
  • December 3 2014

Yesterday's speech delivered by Martin Wheatley has reinforced the FCA's increasingly more collaborative approach to its engagement with financial


FCA report on complaints handling more optimistic than many feared
  • RPC
  • United Kingdom
  • November 24 2014

The FCA has finally published its report on its review of consumer complaint handling at 15 major retail financial services firms. Despite the


Is no news always good news? Drop in complaints may hint at conclusions from over-due FCA complaints review
  • RPC
  • United Kingdom
  • September 26 2014

The FCA's latest publication of complaints data has revealed a decrease of 5 in the overall number of complaints. Firms will be pleased about the