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Court rules telecommunications companies can outsource call centre services

Baker & McKenzie
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Brazil
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February 16 2012

The Brazilian Superior Labour Court has issued a decision that refused to acknowledge a direct employment relationship between an employee of a call centre company and the telecommunication services operator that engaged the call centre company

Airline company fined due to non-compliance with call centre regulations

Baker & McKenzie
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Brazil
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April 13 2010

The Customer Protection and Defence Department (DPDC) has ordered one of the largest airline companies in Brazil to pay a fine of around R$2,000,000 (approximately US$1,000,000) due to its failure to comply with the Call Centre rules established by Decree No 6,5232008

Authorities underline need for immediate implementation of digital agenda

Baker & McKenzie
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Brazil
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December 14 2011

Mexican authorities have called for the immediate implementation of a national digital agenda to boost social and economic development and competitiveness in the country, local IT association Canieti said in a statement

Tax incentives for broadband investments

Baker & McKenzie
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Brazil
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November 10 2011

The Brazilian Minister of Communications announced that the Brazilian government will suspend the collection of social contributions (i.e., PIS and COFINS) of telephony companies that invest in fibre optic networks until the end of 2014

Brazilian government regulates consumer protection for e-commerce and telecommunications

Baker & McKenzie
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Brazil
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April 15 2013

On March 15, 2013, the Brazilian Government launched a series of measures designed to improve consumer protection in Brazil. The measures were named

Telecommunications operator required to provide registration data of user due to offensive emails

Baker & McKenzie
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Brazil
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March 15 2010

The Superior Court of the State of Minas Gerais required a large telecommunications operator to provide within five days the registration data of a user who sent emails with offensive content to a public official

Telephone operators must provide a new mobile phone or reduce the fine if a phone is lost by force majeure

Baker & McKenzie
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Brazil
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November 30 2009

The Brazilian Superior Court of Justice has ruled that in case a telephone operator's client loses a mobile phone due to a force majeure event, the telephone operator must either provide another mobile phone to the customer free of charge for use during the remainder of the contract, or reduce by half the fine imposed on the customer for early termination

Superior Labour Court decides against outsourcing of core business activities by telecommunications operator

Baker & McKenzie
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Brazil
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April 19 2010

The Superior Labour Court has ruled that the outsourcing by a telecommunications company of activities related to the installation and repair of telephone lines was illegal

Department of Consumer Protection and Defence enacts technical note classifying mobile telephones as "essential goods"

Baker & McKenzie
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Brazil
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August 17 2010

On 15 June 2010, the Department of Consumer Protection and Defence (DPDC) of the Brazil Ministry of Justice enacted a technical note classifying mobile telephones as "essential goods"

National Telecommunication Agency prohibits charges for mobile phone unlocking

Baker & McKenzie
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Brazil
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May 10 2010

The National Telecommunication Agency in Brazil enacted Resolution 8

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