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An uneasy contrast for the FCA balancing commercial drive with cultural reform

  • RPC
  • -
  • United Kingdom
  • -
  • December 3 2014

Yesterday's speech delivered by Martin Wheatley has reinforced the FCA's increasingly more collaborative approach to its engagement with financial

FCA report on complaints handling more optimistic than many feared

  • RPC
  • -
  • United Kingdom
  • -
  • November 24 2014

The FCA has finally published its report on its review of consumer complaint handling at 15 major retail financial services firms. Despite the

Is no news always good news? Drop in complaints may hint at conclusions from over-due FCA complaints review

  • RPC
  • -
  • United Kingdom
  • -
  • September 26 2014

The FCA's latest publication of complaints data has revealed a decrease of 5 in the overall number of complaints. Firms will be pleased about the

FOS: for free or not for free?

  • RPC
  • -
  • United Kingdom
  • -
  • June 27 2014

Should consumers pay a fee to bring a complaint to FOS? FOS handled 2.3m initial enquiries and complaints from consumers in 20132014. Around one in

Are long stops still a long shot?

  • RPC
  • -
  • United Kingdom
  • -
  • June 25 2014

The long-running debate surrounding long stop time bars rumbles on, with articles appearing in the financial press this week which raise some

Osborne keeps up the pressure on the FCA and PRA with enforcement review

  • RPC
  • -
  • United Kingdom
  • -
  • May 20 2014

A month after bringing the Regulator's Code into force as statutory guidance, George Osborne has announced that the Treasury will undertake a major

Government tries to tame the regulators

  • RPC
  • -
  • United Kingdom
  • -
  • April 30 2014

The new Regulators' Code, first published by the aptly named Better Regulation Delivery Office in July 2013, came into statutory force on April 6. It

Deal or no deal: FOS recommends taking legal advice following Clark v In Focus

  • RPC
  • -
  • United Kingdom
  • -
  • March 13 2014

Reacting to the decision in Clark v In Focus, FOS has updated its technical notes to help guide complainants who might have previously sought to top

The FCA’s thematic review into broker conflicts

  • RPC
  • -
  • United Kingdom
  • -
  • August 12 2013

Over the last few weeks we have conducted client seminars, workshops and one-to-ones on the Financial Conduct Authority’s (FCA’s) forthcoming thematic

FCA update on its status disclosure rules

  • RPC
  • -
  • United Kingdom
  • -
  • May 14 2013

On 1 May 2013, the Financial Conduct Authority (FCA) published a press release to clarify the 12 month transitional period for authorised firms to