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Root cause of immeasurable pain?
- RPC
- -
- United Kingdom
- -
- November 26 2010
On 30 September 2010, the FSA proposed changes to its complaints handling rules as part of a package of measures to drive up standards of complaints handling within the industry by ensuring that firms resolve complaints promptly and fairly
Lloyds Banking Group sets aside £3.2bn for PPI as rules bite
- RPC
- -
- United Kingdom
- -
- May 5 2011
Shocking estimates of the likely increased costs to the industry of PPI mis-selling arising from changes to the PPI complaints handling and root cause rules look set to be surpassed
Complaints data is meaningless out of context
- RPC
- -
- United Kingdom
- -
- March 30 2011
Statisticians will say that today's publication by the FSA of its half-yearly complaints data on firms provides a useful insight into firms' behaviours
BBA abandons PPI judicial review
- RPC
- -
- United Kingdom
- -
- May 13 2011
The BBA statement - that the banks will not appeal the judicial review decision in BBA v FSA & FOS - refers to “matters of important principle which we will be taking forward in other ways with the authorities“
FOS complains about ‘entrenched’, ‘legalistic’ positions
- RPC
- -
- United Kingdom
- -
- May 18 2011
In celebrating the achievement of dealing with a million frontline enquiries, Chief Ombudsman, Natalie Ceeney notes in today's annual review for 201011 that there are encouraging signs of improvements in (non-PPI) complaints handling
FOS believes respondent firms should be seen but not heard
- RPC
- -
- United Kingdom
- -
- August 3 2011
Tucked at the end of Ombudsman News edition 95 in a little Q&A section about recent queries to its technical advice desk is a bold statement about the FOS’ reluctance to hold oral hearings
Industry seeks to put FOS in its place and FOS fights back
- RPC
- -
- United Kingdom
- -
- June 23 2011
In recent weeks the performance and powers of the FOS have been under intense scrutiny with its own Annual Review, the BBA’s judicial review of the PPI complaints rules and FSA announcements about award limits and rule changes
All aboard the causation bandwagon
- RPC
- -
- United Kingdom
- -
- October 14 2011
Like the proverbial buses that eventually arrive in pairs, at a time when there has been much controversy about the issue of causation, it is ironic that there have now been two significant High Court judgments setting the position within the regulated sector in stark contrast to the general law as interpreted by the Courts
FOS does not breach human rights
- RPC
- -
- United Kingdom
- -
- July 7 2011
The FOS’s compliance with fundamental principles of justice was thrown into the spotlight by last week’s ECHR decision in the cause célèbre case of Heather Moor & Edgecomb Limited (HME) v UK (FOS
Accountability without liability
- RPC
- -
- United Kingdom
- -
- July 8 2011
Last week the FSA laid the foundations of the FCA with the publication of “The Financial Conduct Authority Approach to Regulation“
Current Search
- Workarea - Insurance & Reinsurance
- Workarea - Banking
- Jurisdiction - United Kingdom
- Firm Name - RPC
- Author - Robbie Constance