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FSA consults on NED guidance

  • Dentons
  • -
  • United Kingdom
  • -
  • December 9 2011

FSA is consulting on guidance for non-executive directors (NEDs) to assist them in their responsibilities towards retail customers

FSA looks at product intervention

  • Dentons
  • -
  • United Kingdom
  • -
  • January 28 2011

FSA has published a Discussion Paper on the future role of the Consumer Protection and Markets Authority (CPMA) in meeting its consumer protection objectives, with particular reference to product intervention

FSA welcomes new power

  • Dentons
  • -
  • United Kingdom
  • -
  • October 15 2010

Sally Dewar has welcomed FSA's new power to establish consumer redress schemes

FSA and FOS consult on award limits and rule changes

  • Dentons
  • -
  • United Kingdom
  • -
  • October 8 2010

FSA and FOS are consulting on plans to:increase the FOS award limit to £150,000 for any complaint referred on or after 1 January 2012;abolish the current two-stage complaints-handling process, so firms will have to give one "final" response and tell complainants they have the right to complain to FOS within six months;introduce a rule to require firms to appoint a senior individual responsible for complaints handling, but not introducing this as a new controlled function; andgive guidance on how firms should meet rules on root cause analyses and take account of decisions or other guidance