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FSA confirms retail TC rules

Dentons
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United Kingdom
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December 23 2010

FSA has confirmed the changes to its rules on training and competence for those who work in the retail advisory sector

FSA consults on suitability guidance

Dentons
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United Kingdom
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January 14 2011

FSA is consulting on proposed guidance to help firms establish the risk customers are willing and able to take and to make a suitable investment selection for them

FSA grants temporary extension for some PPI complaints

Dentons
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United Kingdom
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June 17 2011

FSA has agreed an extension of time so three major banking groups can deal with their high volume of Payment Protection Insurance (PPI) complaints

FOS speaks on complaints

Dentons
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United Kingdom
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June 24 2011

Tony Boorman and Caroline Wayman from FOS have spoken on complaints handling, particularly with reference to payment protection insurance (PPI) and mass detriment

EP publishes Consumer Rights Directive text

Dentons
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European Union
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July 1 2011

EP has published the text of the Consumer Rights Directive, which should be formally approved by the Council over the next month

FSA signs claims management MoU

Dentons
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United Kingdom
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April 1 2011

FSA has signed a MoU with the Ministry of Justice as the Claims Management Regulator

FSA feeds back on mass claims

Dentons
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United Kingdom
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April 1 2011

FSA, with FOS and OFT, has published a feedback statement to its discussion paper on emerging risks and mass claims in the context of consumer complaints