We use cookies to customise content for your subscription and for analytics. If you continue to browse Lexology, we will assume that you are happy to receive all our cookies. For further information please read our Cookie Policy.
The Financial Services Authority (FSA) is introducing new Dispute Resolution: Complaints Handling Rules (DISP) in September 2011, which continue the trend towards a new system of proactive collective redress
This is an update to our briefing of December 2009, which considered the provisions in the Financial Services Bill relating to collective redress and regulator-led redress
The Financial Services Bill, now being debated in Parliament, contains important provisions relating to consumer redress which, if enacted, would have far-reaching implications for the financial services industry
