KrebsOnSecurity has reported that the AshleyMadison hackers “decided to publish the information in response to alleged lies ALM [Avid Life Media, the Toronto-based owner of AshleyMadison] told its customers about a service that allows members to completely erase their profile information for a $19 fee. According to the hackers, although the ‘full delete’ feature that Ashley Madison advertises promises ‘removal of site usage history and personally identifiable information from the site,’ users’ purchase details — including real name and address — aren’t actually scrubbed. ‘Full Delete netted ALM $1.7mm in revenue in 2014. It’s also a complete lie,’ the hacking group wrote. ‘Users almost always pay with credit card; their purchase details are not removed as promised, and include real name and address, which is of course the most important information the users want removed.’”
Did the website operator break that promise? ALM denies it, and this will no doubt be sorted out in the inevitable eruption of litigation that already includes multimillion-dollar class action filings in Canadian and U.S. courts.