Last month we published an update on a delay to the European Commission’s online dispute resolution (ODR) platform for consumer disputes. As a result of the delay in making the platform available, traders were given a 6 week period to familiarise themselves with the platform and make the necessary changes to their websites.

What do we need to do?

The ODR platform goes live on Monday 15 February.

From that date, all traders trading with consumers via websites or other electronic means must include a link to the ODR platform on their website, together with a contact email address.

The new rules apply regardless of whether or not they trade with consumers in other EU member states. “Electronic means” includes email, text message, telephone and social media and in-app purchases.

Additional rules apply to traders that are subject to the rules of a trade association or other industry regulator and the requirement to include a link to the ODR platform supplements laws that came into force last October requiring traders to tell consumers about alternative dispute resolution (ADR) services for resolving complaints.

Where can I find out more about the ODR platform and ADR?

To find out more read the latest guidance from the Department for Business, Innovation and Skills.