The second Consumer Protection Bulletin highlights key trends in personal credit products, and shows an overall decrease in the outstanding value of credit card and personal loan accounts.  Some of the other key trends highlighted in the Bulletin are as follows: (i) the number of credit card accounts has declined by 16% since the second half of 2013; (ii) the number of credit card and personal loan accounts in arrears has decreased by 33% between the beginning of 2014 and the end of 2015; and (iii) the highest number of complaints have been in the areas of general account administration and processing for both credit card and personal loan accounts.