On 19 January 2016, the Central Bank of Ireland (CBI) published an industry-wide letter on the findings of its recent themed inspection of pension annuity sales. The CBI identifies a need for improvements in assessing suitability, and states that the open market option (the consumer's ability to seek comparison quotes from other firms) was not always clearly explained in product literature. The CBI also identified inconsistencies in the adequacy of detail provided by firms in customer communications geared at facilitating informed decisions. The Certain effective practices are recommended by the CBI in this respect, e.g. use of a vulnerable customer checklist, and 'wake up' communications giving advance notice of post-retirement options and quotation comparisons.