On 18 September 2015, the Society of Lloyd's in the UK published a market bulletin announcing that it had updated its code for personal lines claims and complaints handling.  The changes (proposed to take effect from 26 October 2015) prohibit managing agents from charging complainants more than the basic rate for a call made to the complaints helpline. This will mirror a similar FCA restriction expected to take effect from 26 October 2015. The bulletin also notes that Lloyd's intention is to make further revisions to its code during 2016 to reflect other FCA developments relating to complaints reporting.