If consumers are dissatisfied with the processing of a complaint designed to result in the agreement of both parties they can now submit a motion for extrajudicial settlement of consumer disputes to the Czech Trade Inspection (CTI). Commencement of proceedings is free of charge and entrepreneurs have a duty, under a monetary penalty, to participate and cooperate in the proceedings.
Entrepreneurs are also obliged to provide consumers with the information regarding the dispute settlement authority (i.e. in most cases CTI) and its website in their terms and conditions and on their own websites. Entrepreneurs running an e-commerce business must also provide the address of the so-called European Platform for Dispute Resolution. (http://ec.europa.eu/consumers/odr/).
The obligation to modify websites has been effective since the law came into effect, i.e. as of 1 February 2016, while the time limit for the modification of commercial terms expired as of 1 May 2016. Failure to inform consumers can result in fines of up to CZK 1 million.