The Law Society has published an article setting out proposed changes to enable the UK to comply with the EU Directive on alternative dispute resolution (ADR) from 9 July 2015.
If the Legal Ombudsman is successful in its application to become an approved ADR provider under the Directive, solicitors will need to change the information they provide to clients relating to complaint procedures further to the proposed regulations.
Key points include:
- Time limits – currently a client has six months to lodge a complaint however the new legislation will extend this to twelve months.
- Websites – a requirement to display the name of the Legal Ombudsman on websites as well as in their general terms and conditions.
- Changes to the complaints handling process, to include notifications to the complainant concerning ADR entities in the event the firm has exhausted its internal complaint handling procedure.
The full article can be read here.