The Financial Ombudsman Institution announced that from April 14, 2016, it will hear disputes between investors and banks regarding “complex high-risk financial derivatives”.  Although natural persons or juristic persons with a prescribed level of financial capacity or professional expertise are not qualified to be protected as “financial consumers” under Article 4 of the Financial Consumer Protection Act, in order to settle disputes between investors and banks as soon as possible and to provide investors with a dispute resolution mechanism other than the courts, the Financial Ombudsman Institution will hear and mediate disputes involving natural persons with the prescribed professional expertise, juristic persons with total assets exceeding NTD 50,000,000, or Taiwanese clients of offshore banking units (OBU).