On 4 June 2015, the FCA issued a fine of over Stg £117 million for a failure to treat customers fairly when handling PPI. The FCA found that complaint handlers had not been notified of known failings identified in a PPI provider's PPI sales processes. The FCA confirmed that PPI complaints handling is a high priority issue for the FCA and that customers need to be confident that complaints will be handled fairly, if trust is to be restored in the market.