The CRA has appointed a new Taxpayers’ Ombudsman, the second since the position was created in 2008.

From the CRA news release:

April 10, 2015 – Ottawa – Canada Revenue Agency

The Honourable Kerry-Lynne D. Findlay, P.C., Q.C., M.P., Minister of National Revenue, today announced the appointment of the new Taxpayers’ Ombudsman, Ms. Sherra Profit. Minister Findlay underscored the Canada Revenue Agency’s (CRA) commitment to maintain its strong relationship with the Office of the Taxpayers’ Ombudsman in order to provide Canadians with fair, equitable and respectful service.

The Office of the Taxpayers’ Ombudsman was established in 2008 and operates independently from the CRA. Its mandate is to uphold the Taxpayer Bill of Rights and provide an impartial review of unresolved taxpayer service complaints. This Government created the Taxpayer Bill of Rights, as well as the Office of the Taxpayer’s Ombudsman, and is committed to offering the highest level of service to Canadians.

Ms. Profit has more than 15 years of experience practicing law in a wide range of areas. Ms. Profit holds a Bachelor of Laws Degree from the University of Saskatchewan, and a Bachelor of Arts Degree from St. Francis Xavier University. She was called to the bar on April 14, 2000, in Prince Edward Island.