On 26 July 2016, the Financial Ombudsman Service (FOS) published its Issue 134 of the Ombudsman News.

The publication includes a number of case studies of complaints referred to the FOS, including complaints relating to bank accounts, as well as a breakdown of the FOS’ statistics for the first financial year quarter, which in summary show that:

  • 81,709 new complaints were received by the FOS during April, May and June 2016
  • packaged bank accounts and current accounts continued to be the most complained about products after PPI
  • the overall proportion of complaints upheld in favour of consumers was 48%.