The Financial Ombudsman (FOS) has published Issue 128 of Ombudsman News.  This edition includes:

  • Case studies on complaints involving sensitive details.  Each year FOS receives a number of complaints from people who are worried that a business might have misused their personal information.  In these cases FOS reminds people that it is not their job to fine a business but to help a business make up for both the financial and non-financial consequences of any error.
  • An “Ombudsman Focus” article on the complaints FOS receives from smaller businesses and the lessons that can be learnt from these complaints.  The majority of problems that smaller businesses refer to FOS involve everyday services such as business banking and loans and highlights that small businesses are not necessarily more knowledgeable about financial services than individual customers.
  • Case studies on complaints from younger people.  When dealing with complaints from younger people FOS recognises that they may have less developed knowledge of how things work and how problems can be avoided.  Depending on the individual situation, this may be something that FOS considers when deciding the outcome.