The FCA has published an infographic on the credit card market study it carried out earlier this year. The infographic states that the FCA:

  • Analysed data from 34 million customer accounts over a five year period.
  • Spoke to nearly 40,000 customers about their expectations, how they shop around and how they switch products.
  • Received information from 24 firms, including details of firms’ business models and product details.
  • Reviewed financial promotions, price comparison websites and terms and conditions as part of the market study.

The output from the market study is expected in Q4 2015.