The FCA has published its Regulation round-up for August 2015. The hot topic in the August round-up is complaints handling following the FCA’s publication of its final rules. Also of interest:

  • The FCA’s thematic review into unauthorised transactions which found that firms generally are making good efforts to reach fair judgments when handling claims for unauthorised transactions.
  • The launch of the Financial Advice Market Review (FAMR) by the FCA and HM Treasury which will examine how financial advice could work better for consumers.
  • The FCA’s thematic review into early arrears management in unsecured lending, which will focus on the early stages of the collections process, including how customers are treated by lenders when they first experience arrears and payment difficulties.