Are you aware of the dangers associated with having your hair dyed, or your skin waxed? With a rise in the number of beauty treatment injuries being reported, we look at the common complaints to be aware of, and how to safely approach your next treatment.

The rise in beauty treatment claims

Despite being a thriving industry, employing more than one million people and worth £17 billion, beauty remains a completely unregulated industry, meaning that its duty of care to customers can be overlooked without consequence.

Allergic reactions, bleeding and hair loss are just some of the injuries people have reported as a result of poor care. People want quick results and cheap prices, resulting in salons taking on untrained and unqualified members of staff to carry out procedures.

Common beauty treatment complaints include:

  • Hair damage after dying
  • Bleaching or burns from waxing
  • Laser treatment injuries
  • Allergic reactions from chemicals
  • Scalp damage from hair products or equipment
  • Eye injuries as a result of eyelash treatments
  • Tanning injuries

Misconceptions of personal injury

Many assume that personal injury claims can only be applied to road traffic accidents and slips, trips and falls in a public or workplace. However if, for example, you are not given a patch test before applying chemical products to your hair or body and you react badly this is classed as personal injury. The provider of the treatment must deliver a standard that is reasonable.

Another misconception is that personal injury claims are simply about financial gain. Depending on the severity of the injury, a personal injury claim could be the only means of getting somebody’s life back on track, by funding long-term medical and professional advice. Equally in industries without formally regulation it is important that we hold businesses to account if something goes wrong.

What you need to make a personal injury claim

Anyone wishing to make a claim against a salon has up to three years from their knowledge of the injury occurring to make a claim. But in cases of this type where psychical evidence may be very important the sooner action is taken the better. Depending on the injury in question, aside from the time, date and venue you visited, other useful information to provide includes:

  • Details of the person or business considered to be responsible
  • Any receipts, appointment cards or reports from the business
  • Evidence of the injuries suffered (pictures if applicable)
  • Information on any additional medical advice or treatment obtained as a result
  • Evidence of the complaint made to those thought to be at fault