Linda Woodall has spoken on how firms should be getting ready for implementation of the Retail Distribution Review (RDR) requirements. She outlined what FSA considers the key messages of the RDR and summarised the results of a survey FSA carried out to see how firms were preparing. Approximately 70% of firms were prepared for most elements of the RDR, though far fewer large firms had started telling customers about its impact than smaller firms. She explained the roadshows and surgeries FSA has been running and its publications designed to help firms. She also gave guidance on how firms should deal with both engaged and non-engaged customers. Finally she covered recent developments, such as the draft guidance on centralised investment propositions (CIPs), approval of accredited bodies, adviser charging, and independent and restricted advice. (Source: FSA Speaks on RDR)