FSA is consulting on guidance to firms who sold payment protection insurance (PPI) and are beginning to contact customers who have not complained, but may have been victims of mis-selling. The guidance sets out how FSA expects firms to explain to customers why they may have been mis-sold PPI. It also gives guidance on when a complaint might be time barred. FSA wants comments by 3 April. (Source: FSA Consults on PPI Customer Contact Letters)
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FSA consults on PPI customer contact letters
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