On 30 September 2015, the FCA released its latest complaints data for the period between January and June 2015. The figures show an overall decrease in complaints by 2.1% from the previous six months; due in part to the decrease in PPI complaints.
Although there has been an overall decrease in complaints, the number of complaints relating to banking and credit cards has increased. If PPI complaints were to be excluded from the data, then the statistics would show an increase in complaints of 11.6%. The top five most complained about products and services include PPI, current accounts, general insurance, credit cards and savings.