The Legal Ombudsman has applied to be certified as an alternative dispute resolution (ADR) provider under regulations implementing the requirements of the EU ADR Directive.
The Legal Ombudsman’s application was made on the basis that all necessary changes to its scheme rules will, subject to the necessary approvals, come into force within six months of the Directive’s 9 July 2015 implementation date. The changes will include removing the current six-year and three-year time limits for bringing a complaint to the scheme and will increase the time limit within which consumers can bring a complaint to the scheme, from within six months of the service provider’s final response to 12 months.
The Ombudsman will shortly publish proposals for how the changes will be implemented.
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