NAO begins mis-selling study: NAO is to conduct a study into financial services mis-selling, looking particularly at regulation and redress. It will consider how well FCA, FOS and FSCS work together to detect problems and secure redress for consumers; how FCA regulates financial services institutions to counter mis-selling; whether the regulatory regime provides the right incentives to deter mis-selling; and how it identifies and responds to mis-selling risks. (Source: Financial Services Mis-selling: Regulation and Redress)