FCA, BoE and PRA have launched a joint consultation on proposed changes to the complaints scheme. These changes are intended to implement new legislative requirements that the investigator, the Complaints Commissioner, produce an annual report on its investigations. The Commissioner must send a copy of the report to each regulator and to Treasury. If the report makes recommendations or criticisms about the regulators’ handling of complaints, each regulator must respond, publish the response and send a copy of its response to both the Complaints Commissioner and Treasury. Treasury must lay the annual report and any responses before Parliament. Consultation closes on 9 March. (Source: Regulators consult on complaints)